1. Job Summary / Job Purpose (briefly state why does this job exist in 3-5 lines)

The Practice Manager II is responsible for managing the daily administrative and technical support sections of a medical clinic in accordance with established policies, procedures and standards. Anticipate and plan for future changes. Make recommendations to improve customer service as appropriate. May support 5 or more providers at any given time. This may also be specialty or multi-specialty environment.

  1. Key Responsibilities (list 5-8)

+ Manage clinic staff on day-to-day operations.

  • Coordinate clinic operations and activities to ensure proficiency and quality service is delivered within all sections of the clinic; ensuring compliance with regulations and standards.

  • Responsible for employee performance management by completing performance appraisals and setting individual goals as outlined in policies and procedures.

  • Effectively lead and develop a team of employees including hiring, training and development, salary recommendations, etc.

  • Prepare, recommend, and monitor clinic budget, goals, and objectives taking into consideration input from clinic staff.

  • Participate in the planning and development of policies and procedures, as well as clinic-specific procedures and programs.

  • Work with Regional Director to develop and implement performance goals and objectives.

  • Assist Regional Director with implementation and development of long-range plans.

  • Monitor payroll system to control time management.

  • Ensure and maintain environment to comply with regulatory, licensure, compliance and accreditation requirements.

  • Serve as the first point of contact for patient and external customer complaints. Reconcile and investigate all complaints relating to practice operations.

  • Act as the liaison between the practice and Central Billing Office.

  • Perform other duties as assigned.

  1. CHI Core Expectations

At CHI, we expect all our employees to live the values of Reverence, Integrity, Compassion and Excellence at work by:

  • Honoring and caring for the dignity of all persons in mind, body, and spirit

  • Ensuring the highest quality of care for those we serve

  • Working together as a team to achieve our goals

  • Improving continuously by listening, and asking for and responding to feedback

  • Seeking new and better ways to meet the needs of those we serve

  • Using our resources wisely

  • Understanding how each of our roles contributes to the success of CHI.

  1. Core Job Competencies

Core CHI Behaviors : The following behaviors have been identified as critical to all staff roles at CHI:

  • Teamwork Orientation: works cooperatively & collaboratively with others toward the accomplishment of shared goals.

  • Service Orientation: desire to serve and focus one’s efforts on discovering and meeting the needs of internal and external customers.

  • Achieves Results: reflects a drive to achieve and outperform. Continuously looking for improvements. Accepts responsibility for actions and results.

  • Learning and Growth: has a commitment to continuous professional and organizational learning

  • Communication: practices attentive and active listening and can restate opinions of others; communicates messages in a way that has the desired effect.

Role-Specific Behaviors : these additional behaviors are necessary in the role:

  • Ability to supervise staff, monitor and prioritize work flow, and provide effective training and guidance.

  • Proficient computer skills, including but not limited to Microsoft Office suite applications such as Word and Excel.

  • Demonstrate business and analytic/financial skills.

  • Demonstrate effective verbal and written communication and organizational skills

  • Demonstrate ability to shape communications to the needs of the audience.

  • Demonstrate working knowledge of the concepts, practices, policies, procedures, standards, systems and tools applicable to health care administration.

Skills, Knowledge or Abilities critical to this role:

  • Language Ability: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to common inquiries or complaints from groups of managers, clients, customers, and the general public.

  • Math Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

  • Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

  • Computer Skills : Must be proficient with the Microsoft Office Suite, Internet navigation, database management, desktop publishing, spreadsheet, and graphic presentation packages.


  1. Job Requirements / Qualifications

  2. Education / Accreditation / Licensure (required & preferred):

· Associate degree in healthcare or related field or equivalent work experience in a clinic setting required .

  1. Experience (required and preferred):

· 3 – 5 years practice management or practice administrator experience required. · 3 years supervisory-level experience required.

Job Director/Manager/Supervisor


Daily Schedule FULL TIME

Scheduled Hours per 2-week Pay Period 80

Weekends Required Occasional

Req ID: 2018-R0153771